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Privacy Policy

Last Updated: March 7, 2025

1. Introduction

Qlynix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI bot services.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email, phone, company details)
• Business information for Bot training (FAQs, product data, procedures)
• Payment information (processed securely via Stripe)
• Communications with our team

2.2 Information Collected by Bots

Our Bots may collect:

• Conversation transcripts between end-users and Bots
• User queries and Bot responses
• Basic technical data (IP address, browser type, device info)
• Interaction metadata (timestamps, conversation duration)

2.3 Automatically Collected Information

We collect usage data, performance metrics, and error logs to improve our services.

3. How We Use Information

We use collected information to:

• Provide, maintain, and improve our Bot services
• Train and customize Bots for your specific business needs
• Process payments and send billing notifications
• Communicate with you about service updates
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure.

Data is primarily stored on secure cloud servers. Where possible, Australian business data is stored in Australian data centers or regions with comparable privacy protections.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, payment processing, analytics providers
• AI Providers: We use third-party AI APIs (OpenAI, Anthropic) to power Bot responses. Data sent to these services is subject to their privacy policies
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

6. Your Rights (Australian Privacy Rights)

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Complain about a breach of the APPs

To exercise these rights, contact us at hello@qlynix.com.

7. Cookies and Tracking

We use essential cookies for service operation and analytics cookies to understand usage. You can control cookies through your browser settings.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: hello@qlynix.com
Business: [Your Business Name]
ABN: [Your ABN]
Location: Australia

12. Complaints

If you believe we have breached the APPs, you may complain to us directly or to the Office of the Australian Information Commissioner (OAIC).